At Kemo Iptvs, we are committed to ensuring your satisfaction with our IPTV service. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward refund policy to make the process hassle-free for you.

Refund Eligibility

Cancellation Within the Trial Period:

If you decide to cancel your subscription within the trial period (typically 7 days from the date of purchase), you are eligible for a full refund, no questions asked.

Cancellation After Trial Period:

After the trial period has ended, you can still request a refund within the first 30 days of your subscription. However, refunds requested after the trial period may be subject to a nominal processing fee.

Refund Process

To request a refund, please follow these steps:

Contact Customer Support:

Reach out to our dedicated customer support team via email or live chat to initiate the refund process. You may be asked to provide your subscription details and the reason for your refund request.

Verification:

Our support team will review your request and verify your eligibility for a refund based on the terms mentioned above.

Refund Approval:

If your refund request is approved, we will initiate the refund process within seven (7) business days. The refund will be issued using the original payment method.

Notification:

You will receive an email notification confirming the refund has been processed. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

Exclusions

Please be aware of the following exclusions to our refund policy:

Service Usage: 

Refunds will not be granted for subscription periods in which you actively used our IPTV service.

Content Preferences:

Refunds will not be issued based on individual content preferences, as we offer a wide variety of channels and content to cater to diverse tastes.

Third-Party Purchases:

If you purchased our IPTV service through a third-party reseller or platform, please refer to their refund policy for assistance.